McDonald's People Portal
Designing a next generation Employee Experience
Working alongside a small product team, we led the transformation of McDonald's People Portal — a custom tool that would serve thousands of employees across corporate and restaurant operations.
Client
McDonald's
My Role
Sr. Product Designer
Team
Accenture
Project Length
5 Months
The existing employee portal had become a significant bottleneck in the organization's operations, with employees struggling to complete routine tasks and HR teams unable to effectively integrate new benefits. A key objective for this new portal was to design a user-friendly experience for all personas, with a focus on signature experiences that leveraged AI to simplify complex HR processes. Our team approached this transformation through structured research and design phases, starting with stakeholder interviews and user research across different employee segments. Working within technical constraints, we conducted iterative design workshops to validate our AI-assisted workflows and navigation structure. The challenge extended beyond technical implementation, requiring us to balance competing priorities while managing a complex stakeholder ecosystem.
The project culminated in the successful launch of a custom-built People Portal that set new standards for user engagement. Our solution dramatically simplified access to HR resources and benefits information through an intuitive interface that required minimal training. The improved self-service capabilities significantly reduced support tickets, while maintaining a consistent experience across all employee touchpoints.