ServiceNow

Unifying the selling experience

The first phase of this project aimed to streamline the configuration process of the custom CPQ (Configure Price Quote) tool, by creating a unified experience that fostered seamless collaboration across sellers, sales operations, and legal teams at ServiceNow.

Client

ServiceNow

My Role

Lead Product Designer

Team

Accenture

Project Length

11 Months

The current experience had plenty of room for improvement, we prioritized usability concerns from previous research findings to guide and worked closely with Product Leads to identify high prioritized product requirements: 1. Streamlining the configuration process 2. Enhanced product search functionality 3. Optimized error-resistant workflow steps 4. Product addition enhancements

This solution not only accelerated the quoting process but also reduced errors and improved overall productivity.